New offering combines AI Noise Cancellation, AI Accent Conversion, AI Live Interpreter, and Agent Assist into one powerful solution
Krisp, the leader in AI-powered voice technology, announced the launch of its real-time Voice AI Platform for call centers. Unveiled at CCW Vegas, the new platform offering marks a turning point in how contact centers equip their agents with AI by providing access to AI Noise Cancellation, AI Accent Conversion, AI Live Interpreter for speech-to-speech translation, and AI Agent Assist tools in one seamless solution.
Today’s contact center teams are under increasing pressure to deliver high-quality interactions while balancing complex customer expectations, rapid automation, and shrinking margins. With access to a single streamlined platform, Krisp empowers agents with the tools to work faster, speak clearly, and support customers worldwide without losing the human touch or compromising on security, latency, or voice quality. The platform also provides access to Krisp’s best-in-class noise cancellation engine and voice isolation while backed by enterprise-grade security, privacy, and scalability.
“We’re not launching a product, we’re launching a new standard,” said Davit Baghdasaryan, CEO and Co-Founder at Krisp. “This platform goes beyond another AI tool used in contact centers. Krisp is transforming human agent performance in contact centers by empowering agents with the technology to overcome key barriers to high-quality service. With the best real-time voice AI tech in the world, support for global teams, and a price point no one can match, this is how contact centers move forward.”
Platform users will also gain access to Krisp’s latest AI Accent Conversion updates, which now support five Latin American English accents that represent approximately 85% of Spanish speakers across the major dialect groups in Latin America, including Mexican and Central American, Caribbean Spanish, and Andean Spanish/Neutral Standard Spanish.
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The new Voice AI Platform provides access to the following features with recent updates:
- AI Accent Conversion v3.5: Support for three accent packs, including Latin American English (new), Indian English, and Filipino English, with its latest model, v3.5, delivering industry-leading phoneme precision, voice clarity, and natural-sounding speech.
- AI Live Interpreter: Bidirectional speech-to-speech translation for 80+ languages, with real-time bi-lingual transcription shown to the agent for more productive conversation handling.
- AI Agent Assist: Full call lifecycle, AI-powered Knowledge Chat with answers based on call context and centralized knowledge base for agents, and after-call summaries with follow-up actions, call statistics, and performance feedback.
- AI Noise Cancellation: Bidirectional background voice and noise cancellation for unmatched call clarity on both sides of the call.
